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Window Won't Open, Won't Stay Up, or Won't Lock?

Single-hung and sliding windows have their own set of parts that wear out: balances, latches, and tracks. Here's what usually fails and how we get your window working again.

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Window Problems We Fix

  • Window will not stay up and slides down or slams shut
  • Window stuck shut or very hard to raise
  • Horizontal sliding window that grinds or will not slide
  • Latch that will not close or a sash lock that is broken
  • Sash that has come out of its track or will not tilt back in

Why a Window Will Not Stay Up

Single-hung windows, the most common type in Central Florida homes, use balances hidden in the side jambs to hold the sash at any height. These are springs or cords attached to a shoe that rides in the jamb channel. Over time the spring weakens, the cord breaks, or the shoe cracks, and the window no longer holds its weight. A window that slams down is a safety risk, especially in a child's room.

Window latch on a Central Florida home window
A sash latch. When it does not line up, the window will not lock.

Why a Window Gets Stuck

Paint is a common culprit, especially after a home has been repainted and the sash was painted to the frame. Dirt in the jamb channels, failed balances that have come loose and jammed, and humidity swelling on wood windows can all stop a window from moving. Horizontal sliders have small rollers at the bottom, just like a patio door, and those wear out too.

How We Repair Windows

  • Replace worn balances with matched parts sized for the sash weight
  • Free painted or stuck sashes without damaging the frame
  • Clean jamb channels and tracks
  • Replace rollers on horizontal sliding windows
  • Replace broken sash locks and latches and align keepers so the window locks

We also check the weatherstripping and seals while we are there, since a window that does not close properly is usually letting in air and water too.

Repair Versus Replacement

Most window operation problems are hardware problems, and fixing them costs a fraction of replacing the window. If the frame itself is damaged or the glass seal has failed, we will tell you honestly what makes sense. We handle this repair every week across Orlando, Dr. Phillips, Kissimmee, Winter Park, and the Space Coast, usually with same-day appointments available.

Window Giving You Trouble? We Can Help.

Window and door repair across the Orlando–Cape Canaveral corridor. Free estimate, no obligation.

(407) 455-0325

Common Questions

Yes. Balances are replaceable parts. We match the type and strength to your window.
The sash may not be closing fully, often because of a failed balance or debris, so the lock and keeper do not line up. Fixing the cause usually fixes the lock.
Yes. We replace rollers, clean tracks, and fix latches on horizontal sliders.
Usually, yes. We cut the paint seal carefully and free the sash without damaging the frame or glass.
No. Foggy glass means the seal between the panes has failed and the glass unit has to be replaced, which is a job for a glass company. We repair window hardware: balances, latches, locks, and tracks.
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